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We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase, in the future the responsibility may expand to additional products in the Security Management area.

Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios: On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers

We are looking for a hands-on, proactive DBA to join our growing SASE R&D DevOps group. As our dedicated Database Administrator, you will own the operational and performance aspects of our database stack and work closely with R&D engineers, SREs, and QA to ensure our data layer is resilient, efficient, secure, and scales with our business.

This is not a siloed infrastructure-only role - you will partner deeply with developers from design to production, provide input on data modeling and query optimization, and ensure best practices across the board, from schema design to observability, disaster recovery, and upgrades.

We are in a period of hyper-growth - both in terms of customer adoption and engineering scale. This brings exciting challenges in performance, scalability, cost-efficiency, and reliability. Youll play a key role in shaping how our data infrastructure supports this scale and future-proofs our platform.
Key Responsibilities
Own and operate production and pre-production databases, including:
MongoDB (Atlas)
Redis (AWS ElastiCache Valkey)
RabbitMQ (EC2-based cluster)
Additional databases as our platform evolves
Work closely with developers to optimize data models, indexes, and queries across the SDLC (design, QA, staging, production).
Partner with SREs to ensure high availability (99.99% uptime), disaster recovery, monitoring, and performance tuning.
Plan and execute schema changes, index strategies, and database version upgrades with zero or minimal downtime.
Set up and enforce backup, restore, and retention policies aligned with compliance and availability needs.
Implement and maintain observability tools and alerting for the data infrastructure.
Lead cost optimization of all data services rightsizing, usage analysis, cleanup, and architecture alignment.
Troubleshoot and resolve data-related incidents; participate in on-call rotations and post-mortems as needed.

Were looking for an experienced Senior Backend Engineer to join our Harmony SaaS Security team a high-performing group born from a successful cybersecurity startup acquisition. We operate with startup agility and innovation, backed by the global strength of a world-class security leader.

High-Trust, High-Talent Team: Work with smart, humble engineers who value collaboration and excellence
Startup Energy, Global Impact: Innovate quickly within a global cybersecurity organization
Meaningful Ownership: Shape the architecture and technical direction of a platform redefining how enterprises secure SaaS and GenAI
AI-Accelerated Development: We embrace tools like Cursor, Claude, and ChatGPT - while maintaining strong coding standards
Our tech stack includes Go, Kubernetes, Kafka, GCP, Postgres, Redis, BigQuery, Terraform, Temporal, Prometheus, OpenTelemetry, and more - delivering scalable, reliable systems that protect modern SaaS and GenAI ecosystems.



Key Responsibilities
Lead the technical design and direction of core platform components.
Mentor and guide developers, promoting a culture of excellence and collaboration.
Drive critical architectural initiatives and ensure best practices across the stack.
Build and optimize scalable, secure backend systems supporting enterprise-scale SaaS security.
If you love leading from the front - solving complex problems, mentoring engineers, and building scalable security solutions - wed love to meet you.