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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

ciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.



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Position Summary

Description:



We are looking for a skilled Systems Engineer to join our DevOps team. The ideal candidate should have hands-on experience working RHEL or related distributions, AWS, Git, Mac, Jenkins, and scripting languages, particularly Bash, Groovy, and Python. In this role, you will be responsible for supporting our mobile game teams within the European Time Zone. You will work with game teams to ensure that the infrastructure, CI/CD pipeline, is efficient, reliable, and meets their needs. Strong troubleshooting skills across various infrastructure components (servers, network, storage etc) and applications are required. The candidate must be proficient in infrastructure analysis and design concepts and implementations.



Key Responsibilities:

Work closely with game teams to understand their needs and to identify and implement improvements to their application stack, infrastructure, and CI/CD pipelines.

Troubleshoot issues with applications, network, infrastructure, builds and provide timely resolutions.

Develop, maintain, and optimize jobs and pipelines for our mobile games, using Jenkins and other relevant tools.

Implement automated build, deployment, and monitoring processes to ensure the quality and stability of games in development and production.

Develop and maintain scripts and tools to automate tasks and improve workflows.

Manage and configure On-Prem and AWS infrastructure.

Manage and configure build agents and servers on macOS and CentOS.

Estimate engineering effort, prioritize projects, plan implementations, and help roll out system changes.

Follow quality engineering processes to deliver high quality products and services.

Communicate infrastructure changes to the organization and ensure successful deployment.

Create detailed design documentation and system specifications.