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As a Senior Cloud Back-End Developer, you will be responsible for developing and maintaining exciting security products utilizing advanced models for Avanans customers. Our production environment is a fast-paced, agile development cloud environment - handling tens of millions of transactions daily

You will develop software serving large scale production real-time environment. handling large quantities of data, using multi-threaded methods and design patterns. The domain you will tackle will involve cutting edge cybersecurity cloud solutions, like phishing, impersonation, anomaly detection, and more. The product involves significant use of modern AI technologies. All implemented with the latest AWS tools and managed services such as Aurora RDS, Athena, Kinesis, Kafka, SQS, Elastic Search, ElasticCache, and many more. You will design and develop high impact real-time components for online analysis, and take ownership of the end-to-end solution.

Develop production-grade, large-scale cloud -based security products.
Design and develop data-driven applications in an agile development environment.
Design and develop AI back-end solutions and APIs.
Interact with data scientists, R&D, QA and Test Automation.

We are looking for a new Tier 3 Team Leader talent to join our team!

Key Responsibilities
Lead and manage a team of senior Tier 3 Support Engineers across EMEA/APAC.
Act as a technical mentor, guiding the team through deep investigations involving network protocols, VPNs, cloud integrations, and Linux systems.
Own escalations from high-value enterprise customers, driving resolution and ensuring customer satisfaction.
Collaborate cross-functionally with Product, R&D, Sales, and Customer Success to remove blockers and improve the customer experience.
Drive internal projects, process improvements, and training programs to scale the teams capabilities.
Support global initiatives and align with counterparts in the US to ensure consistent follow-the-sun support coverage.
Represent the customers voice internally, identifying trends, recurring issues, and areas for improvement.
Maintain a hands-on technical presence - this is a player-coach role.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations