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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

Were looking for an experienced Senior Backend Engineer to join our Harmony SaaS Security team a high-performing group born from a successful cybersecurity startup acquisition. We operate with startup agility and innovation, backed by the global strength of a world-class security leader.

High-Trust, High-Talent Team: Work with smart, humble engineers who value collaboration and excellence
Startup Energy, Global Impact: Innovate quickly within a global cybersecurity organization
Meaningful Ownership: Shape the architecture and technical direction of a platform redefining how enterprises secure SaaS and GenAI
AI-Accelerated Development: We embrace tools like Cursor, Claude, and ChatGPT - while maintaining strong coding standards
Our tech stack includes Go, Kubernetes, Kafka, GCP, Postgres, Redis, BigQuery, Terraform, Temporal, Prometheus, OpenTelemetry, and more - delivering scalable, reliable systems that protect modern SaaS and GenAI ecosystems.



Key Responsibilities
Lead the technical design and direction of core platform components.
Mentor and guide developers, promoting a culture of excellence and collaboration.
Drive critical architectural initiatives and ensure best practices across the stack.
Build and optimize scalable, secure backend systems supporting enterprise-scale SaaS security.
If you love leading from the front - solving complex problems, mentoring engineers, and building scalable security solutions - wed love to meet you.