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We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase, in the future the responsibility may expand to additional products in the Security Management area.

Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios: On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers

We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

We are looking for a highly experienced data-driven PPC Campaign Manager to join our demand generation team and be an end-to-end responsible for managing paid media campaigns / media partner activities across our product portfolio.


Key Responsibilities
Develop performance and grow our broad portfolio of top-performing media channels (6Sense, Content Syndication, Product Reviews vendors - G2, Capterra, PeerSpot, Reddit, etc.)
Identify, explore, and cultivate new business opportunities with innovative media platforms and vendors.
Create, test, and optimize campaigns on different platforms to scale the lead generation activity.
Build and execute the growth strategy for managed channels.
Manage and monitor marketing budgets within an ROI-driven marketing strategy and run data-driven experiments and A/B tests to optimize our activity.
Collect and analyze campaign data to identify optimization steps for future campaigns and new opportunities.
Work closely with the Marketing Automation, SDR, BDR, Design, Marketing ops, BA, Product, and Content teams to constantly improve performance and marketing materials.
Negotiate and evaluate content syndication and media buying opportunities.