דרושים » הנדסה » Customer Success Engineer

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Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase, in the future the responsibility may expand to additional products in the Security Management area.

Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios: On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers
Requirements:
Technical degree or certification, knowledge in Network, good system perspective.
Hands on Scripting experience, no fear from code.
Well organized, execution capabilities, methodical approach to problem solving.
Great customer facing skills, ability to document and transfer knowledge, Passion for happy customers.
Team player with excellent collaboration and communication skills
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4 ימים
MICROSOFT ISRAEL
Location: Herzliya and Tel Aviv-Yafo
Job Type: Full Time
As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.


ISVs & DNs at Microsoft are unique in the sense they are both customers we sell to, and partners we co-sell with. To support the sell to motion, these enterprise customers require account, and technical enablement processes and resources. To support the sell with motion, these customers need support in access to Microsofts broad base of industry customers, strong partnership and alignment with our teams, in addition to taking advantage of all of our partner products and services. As tech centric organizations, ISVs & DNs expect technical depth across common scenarios and access to PG via a level 300, single named source. 



Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Join our team and be one who empowers people and supports companies in their Digital Transformation! When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on organizations and how people work.



Key Accountabilities include:

Customer Relationship Management
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Requirements:
Minimum Qualifications:

3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Experience in Startup/Unicorn ecosystems of innovators, focused on born-in-the-cloud enterprises
Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
Relationship Building - Proven track record of building relationships, including with C level. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
Bachelor's degree in business and technology related fields.
Preferred Qualifications:

Experience in complex engagement management and/or program management required.
Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
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לפני 8 שעות
Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an experienced and passionate Customer Success Manager to ensure Veritis customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within Veriti and a strategic partner they trust.

Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of Veritis platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.
Requirements:
At least 2+ years in a Cybersecurity or Technical Customer-facing role.
Hands-on knowledge of firewalls (Check Point, Palo Alto, Fortinet, Cisco, etc.) is a must.
CCNA or equivalent certification - strongly preferred.
Experience with incident response, troubleshooting, and security analysis.
Strong communication skills and ability to build trust quickly with stakeholders.
Proven time management and multitasking skills.
Self-starter with an ownership mindset.
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Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time and Multilingual
Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.

If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!

Check Point Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.
Requirements:
Minimum of 6 years in a customer-centric role within B2B sectors.
Comprehensive understanding of the cybersecurity landscape.
4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
Bachelors degree in engineering or a relevant discipline.
Prior experience in account management and/or commercial roles.
Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
Proficiency in English (Speaking, Reading, Writing) is essential, as is the ability to speak French or German
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5 ימים
Google Israel
Location: Tel Aviv-Yafo
Job Type: Full Time
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Filestore provides a fully managed Network File System (NFS) service for Enterprise Cloud users who need file storage to replace their on-premise hardware when they move to the Cloud. This is a huge addressable market, with a window of opportunity to attract enterprises shifting to the cloud.

Our team's goal is to deliver Filestore's Control Plane for the most advanced scalable cloud file system aimed to serve hundreds of petabytes of customer data.

Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Build scalable, reliable, and high-quality features that enrich Filestore's offering to customers.
Plan, code, test, integrate, coordinate, lead, communicate, and launch key deliverables.
Conduct code reviews, and collaborate with colleagues inside and outside the team to help make things happen together.
Foster and nourish best practices for engineering excellence.
Initiate and identify areas for product improvement and work with stakeholders to get them staffed.
Requirements:
Minimum qualifications:
Bachelors degree or equivalent practical experience.
1 year of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
1 year of experience with data structures or algorithms.
Experience with cloud.

Preferred qualifications:
Experience with storage.
Ability to own challenges and find solutions with a user-first approach.
Excellent collaboration and communication skills.
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4 ימים
MICROSOFT ISRAEL
Location: Haifa and Tel Aviv-Yafo
Job Type: Full Time
Microsoft Azure Core ILDC (Microsoft Israel Development Center) team is a new and fast growing team, with multiple intriguing projects in different networking areas. Our team develops products spanning across all layers of the networking stack, from Field Programmable Gate Arrays (FPGA) offloading, through kernel drivers, Data Plane Development Kit (DPDK) applications up to user space code and more. Microsoft Azure is building the fastest and most secure networks in public cloud. ILDC (which is Microsoft Azures Israel Development Centers) is seeking candidates who ideally have networking and/or security background.


We are looking for excellent engineers who want to create, impact and collaborate with the best-in-class engineers. Be part of a growing team and contribute to its success. Innovate, solve problems and work as part of a team. Build network systems and services, taking products all the way from an idea to production. Join us as a Software Engineer to build the worlds fastest public cloud and make a difference to millions of people across the planet.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
You will develop Windows/Linux drivers, services and applications.

You will be participating in multidisciplinary projects in Microsoft, with our Hardware and OS partners.

You will collaborate with different partners in Azure Core team in Israel, US, India and Europe.

You will contribute to new feature design, implementation, testing and deployment at scale.
Requirements:
Required Qualifications:



3+ years of experience in large-scale product development and maintenance of production systems
professional experience developing in C or C++
Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:

Bachelor's Degree in Computer Science
OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript,
OR Python
OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
OR equivalent experience.
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לפני 8 שעות
Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Full-Stack Engineer. This role is perfect for a proactive person with outstanding programming skills. The ideal candidate is a team player who has a passion for designing and developing innovative and scalable solutions, from front-end user interfaces to back-end system logic. A person who has a desire to be responsible for the development of entire features, end-to-end, while demonstrating engineering excellence.

About Us

Check Point is a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.

Key Responsibilities
End-to-end development of new software features (research, design, development, testing, deployment, monitoring)
Contribute to technological and architectural decisions
Analyze and improve efficiency, scalability, and stability of various components in our system
Collaborate with Designers, Product Managers, and Software Engineers to deliver the best product to our customers
Requirements:
At least 2 years experience as a Full-Stack Engineer in a product company
Hands-on experience in React
Hands-on experience in Java (knowledge in Spring / Quarkus advantage)
Experience in building native-cloud web applications on AWS
Experience working in a scrum team according to Agile principles
A team player with strong communication skills, positive attitude and a can-do approach
BSc in computer science/software engineering (or equivalent)
Fluent English (written & spoken)
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Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a DevOps Engineer to join our dynamic and growing team. This is your chance to work alongside top engineers, gain hands-on experience with production environments, and help scale secure, high-performance services used by customers around the globe. Youll be part of a fast-paced, startup-like environment with the backing and stability of a global cybersecurity leader.

Key Responsibilities
Support the deployment and maintenance of scalable, multi-tenant environments across cloud platforms
Assist in automating infrastructure using Infrastructure-as-Code tools and CI/CD pipelines
Monitor and improve the reliability, performance, and security of our platform services
Collaborate with development, product, and operations teams to deliver new features and improvements
Troubleshoot infrastructure and application issues in development and production environments
Requirements:
Bachelors degree in Computer Science or a related technical field
At least 2 years of experience as a DevOps Engineer.
Strong interest in cloud technologies, DevOps methodologies, and automation
Familiarity with Linux, basic networking, containers (Docker), and scripting (Bash or Python)
Understanding of CI/CD, cloud infrastructure, and monitoring concepts
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5 ימים
Google Israel
Location: Tel Aviv-Yafo
Job Type: Full Time
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Waze Engineering Productivity (EngProd) team is the multiplier for all of Waze engineering.

In this role, you will design, build, and own the foundational systems that empower developers to ship with speed, quality, and confidence. You will be maintaining systems and leading the charge on Waze's technical initiatives.Waze is where people and technology meet to solve transportation challenges. It's a platform that empowers users to contribute road data and edit Waze maps to improve the way we move about the world. As the social navigation pioneer, Waze leverages mobile technology and a passionate global community to redefine expectations of todays maps.
Responsibilities
Develop and maintain back-end services and libraries, primarily in the Java ecosystem, that form the support of the development environment.
Take ownership of components within technical initiatives, such as the company-wide migration to Google3 or the rollout of new Artificial Intelligence (AI)-powered developer tools.
Deploy and manage mission-critical services on Google Cloud Platform (GCP) using technologies like Kubernetes and Docker, ensuring high availability and performance.
Collaborate with engineering teams across Waze to understand their pain points, gather requirements, and deliver solutions that make their workflows faster and more efficient.
Work with Java, Python and Google's internal tooling to select the right technology for the job.
Requirements:
Minimum qualifications:
Bachelors degree or equivalent practical experience.
2 years of experience with software development or 1 year of experience with an advanced degree in an industry setting.
2 years of experience with developing large-scale infrastructure, distributed systems or networks, or with compute technologies, storage or hardware architecture.
2 years of experience in software development with software design, architecture, and shipping production-grade systems.

Preferred qualifications:
Experience in Java and building production-grade back-end services and distributed systems.
Experience with public cloud platforms and container orchestration technologies like Kubernetes.
Experience with leading technical projects from design to completion, with excellent architectural and system design skills.
Experience with developer productivity, tooling, and building infrastructure.
Experience with build systems (e.g., Gradle, Bazel), Continuous Integration/Continuous Deployment (CI/CD) pipelines, and other developer-focused tooling.
Excellent problem-solving, communication, and collaboration skills, with the ability to work across multiple engineering teams.
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לפני 6 שעות
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.



We are looking for a Data Engineer to join our team and help advance our Apps solution. Our product is designed to provide detailed and accurate insights into Apps Analytics, such as traffic estimation, revenue analysis, and app characterization. The role involves constructing and maintaining scalable data pipelines, developing and integrating machine learning models, and ensuring data integrity and efficiency. You will work closely with a diverse team of scientists, engineers, analysts, and collaborate with business and product stakeholders.



Key Responsibilities:

Develop and implement complex, innovative big data ML algorithms for new features, working in collaboration with data scientists and analysts.
Optimize and maintain end-to-end data pipelines using big data technologies to ensure efficiency and performance.
Monitor data pipelines to ensure data integrity and promptly troubleshoot any issues that arise.
Requirements:
Bachelor's degree in Computer Science or equivalent practical experience.
At least 3 years of experience in data engineering or related roles.
Experience with big data Machine Learning - a must!.
Proficiency in Python- must. Scala is a plus.
Experience with Big Data technologies including Spark, EMR and Airflow.
Experience with containerization/orchestration platforms such as Docker and Kubernetes.
Familiarity with distributed computing on the cloud (such as AWS or GCP).
Strong problem-solving skills and ability to learn new technologies quickly.
Being goal-driven and efficient.
Excellent communication skills and ability to work independently and in a team.
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5 ימים
Google Israel
Location: Tel Aviv-Yafo
Job Type: Full Time
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

In this role, you will work with system teams and the CPU Architecture team to develop an understanding of the Central Processing Unit (CPU), System on a Chip (SoC), performance metrics, benchmarks/measuring tools, and available optimization knobs. You will define methods and technologies to model CPU performance at different accuracy levels by supporting architectural explorations and decision making. You will correlate performance projections with measured post-silicon data.The ML, Systems, & Cloud AI (MSCA) organization at Google designs, implements, and manages the hardware, software, machine learning, and systems infrastructure for all Google services (Search, YouTube, etc.) and Google Cloud. Our end users are Googlers, Cloud customers and the billions of people who use Google services around the world.

We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including Google Clouds Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.
Responsibilities
Write product or system development code.
Design, develop, test, deploy, maintain, and improve Central Processing Unit (CPU) software modeling and other software tools.
Manage project priorities, deadlines, and deliverables.
Collaborate with hardware and software CPU architecture teams, SoC performance modeling team, and other Google Software teams.
Requirements:
Minimum qualifications:
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent practical experience.
2 years of experience with software development in C++ programming language or 1 year of experience with an advanced degree.

Preferred qualifications:
Masters degree or PhD in Engineering, Computer Science, or a related technical field.
2 years of experience with data structures or algorithms.
Experience in modern CPU/Machine Learning (ML) architecture and micro-architecture.
Ability to learn coding languages.
Excellent object-oriented database design and SQL skills.
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