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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

Join the Cisco Silicon One PHY System Team, a key part of Ciscos silicon development. You'll be at the forefront of defining, implementing, and validating advanced PHY and system solutions for next-generation network devices.

Your responsibilities will include:

Defining features for future devices utilizing cutting-edge silicon technologies.
Developing and optimizing PHY sequences and calibration processes.
Driving system-level definitions, operations, and post-silicon validation.
Collaborating with cross-functional teams to ensure high-quality deliverables.

Who You'll Work With


You'll work within Cisco Silicon One, Ciscos ASIC design group, contributing to revolutionary network devicesCisco Silicon One.

Operate in a dynamic startup-like atmosphere within a stable and leading corporation.
Collaborate in a design center housing all silicon hardware and software development disciplines under one roof.
Be part of a team transforming the industry with a unified, programmable silicon architecture designed for 5G networks and beyond.