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Were looking for a Customer Success Manager, German speaker with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for large accounts.

This role will report to our Client Services, Team Manager.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.

The CSM is in the front line, bringing our SaaS platform to life for the client
The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
Making Similarweb an integral part of their business
So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Manage and expand long-term customer relationships
Develop strong subject matter expertise across all Similarweb products and offering
Ensure our enterprise clients are engaged with the platform and understand the value it brings them towards achieving their business goals

required Account manager EMEA Mid market - German speaker
Were looking for an experienced Account Manager - German Speaker for the dedicated Similarweb SMB team, to be accountable for the retention and expansion of existing accounts in addition to driving the adoption of our Marketing solutions in core processes across the business. This role reports to the Team Leader of the Transactional industries account management team.



Why is this role so important at Similarweb?

Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic.

As an Account Manager, you will be responsible for developing, executing & owning a long-term relationship with customers and key decision makers, helping them strategize & reach their business goals and KPIs.

So, what will you be doing all day?

Your role as part of the account management team means your daily responsibilities may include:

Manage, influence and grow long-term partnerships through higher product adoption, customer satisfaction and overall engagement
Constantly Identify and lead upsell opportunities to drive business growth
Understand customers business goals, and proactively support achieving those goals using Similarweb solutions
Lead commercial relationship with the customers & key decision makers, including quarterly business reviews, contract renewal and expansion.
Maximize engagement & product adoption with account users in order to exceed commercial targets

Were looking for a Customer Success Manager, French speaker with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for large accounts.

This role will report to our Client Services, Team Manager.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.

The CSM is in the front line, bringing our SaaS platform to life for the client
The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
Making Similarweb an integral part of their business
So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Manage and expand long-term customer relationships
Develop strong subject matter expertise across all Similarweb products and offering
Ensure our enterprise clients are engaged with the platform and understand the value it brings them towards achieving their business goals