We are looking for a skilled IT Support Engineer to provide Technical Support and maintain our IT systems. The ideal candidate will have a strong service orientation, excellent English and Hebrew communication skills (spoken and written), and the ability to solve problems efficiently.
Responsibilities:
" Serve as the first point of contact for internal customers seeking technical assistance.
" Perform remote troubleshooting using diagnostic techniques and pertinent questions.
" Determine the best solution based on the issue and details provided by customers.
" Setup, install, and configure new computers, infrastructure elements, and software (Windows and Mac)
" Support hardware problems (printers, projectors, peripherals, etc.).
" Create and follow standard IT procedures.
" Develop, deploy and support automation to facilitate your responsibilities.
Requirements: " Proficiency in Windows and macOS operating systems.
" Experience with Office 365 Azure user management.
" Hands-on experience with MDM tools like Microsoft Intune and Ivanti.
" Knowledge of multimedia equipment for meeting rooms (audio-visual systems, projectors, video conferencing).
" Understanding of computer hardware components, including diagnosing and troubleshooting issues with parts such as CPUs, RAM, hard drives, and peripherals.
" Familiarity with Jira and ITSM tools is an advantage.
Soft Skills:
" Strong service orientation and communication skills.
" Ability to work independently and solve problems efficiently.
" Team player with excellent time management.
" Ability to use empathy skills to understand the user perspective, and act accordingly
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