לוח משרות דרושים מנהל IT בהרצליה

R D  Infrastructure Engineer

Location - Raanana

:Duties and Responsibilities
.Serve as part of  IT support for internal and external stakeholders, including escalation management
.Support and deliver IT infrastructure that supports 300 R D team members
.Maintain all aspects of the local datacenter including hardware, software, networking, Storage, etc.
.Part of local Help desk
.Evaluate new technologies relevant for the IT infrastructure implementation and strive for continuous improvement of services offered internally to further increase productivity
.Work with vendors and 3rd party suppliers
.Support various audits, including security-related audits

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries worldwide.

With over 1500 employees worldwide. We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What youll be doing?
-Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
-Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
-Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
-Writing scripts to optimize the automations in the org
-Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration.
-Expertly troubleshoot software applications and operating system issues for seamless IT operation.
-Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
-Create procedures, create new documentation for both technical and end-user roles.
-Pertinent experience working with global teams
-Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates
-Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
-Provide comprehensive support to our entire organization, both locally and remotely.
-Collaborate with vendors to procure hardware and software solutions as needed.
-Monitoring the company resources
-Stay updated on industry trends and advancements to recommend improvements in IT systems.
-Ability to work on a fresh service system

?? Managing various core processes and systems within our offices, ensuring seamless operations and network connectivity worldwide.
?? Maintaining IT systems and network infrastructure in both local and remote offices, leveraging cloud deployments to optimize efficiency and flexibility.
?? Leading IT projects from conception to completion, designing and deploying new systems and services to enhance User Experience and productivity.
?? Monitoring the performance of our information technology systems, analyzing costs and productivity metrics to drive continuous improvement.
??? Troubleshooting hardware and software issues, providing timely support and solutions to internal IT challenges.
?? Deploying and enforcing security services across our IT infrastructure and user systems to safeguard against potential threats.
?? Managing purchasing and IT inventory to ensure optimal resource allocat