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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.
Responsibilities
Business Impact

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.

We are an agile team of technical engineers. Customer obsession is rooted deep in every decision we take. We move fast, allergic to over thinking and fail fast. We believe in building solutions the right way and with a do what it takes attitude. We are a team, a family, that will always succeed only as one team where all voices are heard, and all opinions are welcomed.  
Responsibilities


This is a broad cross-team role with high visibility. You will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them.

- Lead end to end design, implementation and delivery of the future architecture for highly scalable, durable, low latency systems.

- Build an effective and agile development organization using industry leading best practices.

- Lead the definition of requirements, KPIs, priorities and planning of engineering deliverables.

- Proven team building experience as well as mentoring and growing team members.

We believe in enabling our team members to unlock their highest potential and invest a lot in building a collaborative and agile culture to achieve our business success. Join us and be part of our path to the next level of awesomeness!!