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The Program Manager (Professional Services) is responsible for managing and maintaining relationships with high-value clients. This involves understanding and fulfilling clients' technical needs, coordinating with internal teams, and providing solutions for technical issues. They work to improve the customer experience, provide regular account reviews, and identify opportunities for upselling.The Program Manager is also in charge of managing customer onboarding and off-boarding processes. They will also stay updated on product/service changes and effectively communicate technical information to non-technical clients!

What you'll be doing

Manage and maintain relationships with high-value clients, ensuring their technical needs are met.
Coordinate with internal teams to deliver solutions for client's technical issues and improve overall customer satisfaction.
End to end responsibility for all the client product requirements and deliveries.
Representing Aura in front of the customer and representing the customer in front of the Aura internal teams.
Be on top of all the product innovations and directions as well as the Google changes and their implications on the Aura products.