דרושים » ניהול ביניים » Field & PC Operation Technician

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

As an IT Program Manager for Wix's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:

Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations

Were building a cutting-edge product that leverages AI real-time data to transform how security teams interact with and protect complex environments. As a Domain Expert in Network Management & Administration, youll play a key role in shaping the products relevance, precision, and usability for enterprise users by embedding deep domain knowledge into data, models, and design decisions.

This is a unique opportunity to collaborate with data scientists, AI engineers, and product leaders in an innovation-driven environment, helping translate real-world network management challenges into intelligent, AI-enabled solutions.

Key Responsibilities
Provide deep domain expertise in enterprise network management, configuration, monitoring, and troubleshooting
Work closely with data scientists and AI engineers to guide the interpretation, labeling, and modeling of network-related data
Contribute to the design and validation of AI-driven use cases, ensuring solutions align with real-world networking workflows and best practices
Help define the language, terminology, and context used by the AI system to ensure relevance and clarity for IT and security professionals

We are seeking an experienced Linux and Windows Systems Administrator to join our IT team.

The ideal candidate will have strong skills in managing both Linux and Windows environments, with the ability to maintain system stability, security, and performance across our infrastructure.

Key Responsibilities
Administer, maintain, and troubleshoot Linux and Windows server environments
Configure and manage advanced DNS infrastructure
OS Image management including configuration and maintenance packages
Troubleshoot and resolve production issues in real time.
Manage Public Key Infrastructure (PKI) and Certificates
Create and maintain documentation for systems and processes