We are seeking a proactive and detail-oriented IT Technician to join our global IT team. In this role, you will be responsible for maintaining and troubleshooting laptops and desktops across Windows, macOS, and Linux environments. You will also assist with internal company events and help ensure the smooth operation of IT services for all employees.

Key Responsibilities
Troubleshooting: Diagnose and resolve hardware and software issues; provide technical support for end-users as needed.

Event Support: Provide on-site IT assistance for internal company events, including setup, support, and breakdown of equipment.

Documentation: Keep detailed records of troubleshooting activities, equipment status, and IT interventions.

Were building a cutting-edge product that leverages AI real-time data to transform how security teams interact with and protect complex environments. As a Domain Expert in Network Management & Administration, youll play a key role in shaping the products relevance, precision, and usability for enterprise users by embedding deep domain knowledge into data, models, and design decisions.

This is a unique opportunity to collaborate with data scientists, AI engineers, and product leaders in an innovation-driven environment, helping translate real-world network management challenges into intelligent, AI-enabled solutions.

Key Responsibilities
Provide deep domain expertise in enterprise network management, configuration, monitoring, and troubleshooting
Work closely with data scientists and AI engineers to guide the interpretation, labeling, and modeling of network-related data
Contribute to the design and validation of AI-driven use cases, ensuring solutions align with real-world networking workflows and best practices
Help define the language, terminology, and context used by the AI system to ensure relevance and clarity for IT and security professionals