As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
ISVs & DNs at Microsoft are unique in the sense they are both customers we sell to, and partners we co-sell with. To support the sell to motion, these enterprise customers require account, and technical enablement processes and resources. To support the sell with motion, these customers need support in access to Microsofts broad base of industry customers, strong partnership and alignment with our teams, in addition to taking advantage of all of our partner products and services. As tech centric organizations, ISVs & DNs expect technical depth across common scenarios and access to PG via a level 300, single named source.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Join our team and be one who empowers people and supports companies in their Digital Transformation! When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on organizations and how people work.
Key Accountabilities include:
Customer Relationship Management
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Requirements: Minimum Qualifications:
3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Experience in Startup/Unicorn ecosystems of innovators, focused on born-in-the-cloud enterprises
Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
Relationship Building - Proven track record of building relationships, including with C level. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
Bachelor's degree in business and technology related fields.
Preferred Qualifications:
Experience in complex engagement management and/or program management required.
Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
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