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We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

As a Security Product Manager, you will work closely with our R&D, Sales, Support and Design teams to contribute to the development and evolution of a leading network security product at Check Point. You will also be responsible for prioritizing features and making the impact our customers want the most.

This role is perfect for you if you are an experienced Product Manager with a strong technical and analytical background who can think holistically about customer pain points. You will be involved in defining and developing the products features that take us to the next level.

Key Responsibilities
Take full responsibility and ownership of our SASE product features, from ideation to production and measurement
Create and manage feature plans, roadmaps, project plans and specifications
Collaborate with sales, R&D and support on product development during the discovery phase to assess value, usability, and feasibility of features
Manage and have a significant impact on the product's user experience and feature set and act as the product evangelist to build awareness within the company
Research, gather and define products business requirements from discussions with clients and other sources for current and future product releases
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
Writing solution definitions for new features
Work closely with customers and partners to get feedback and define new features