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As a UX Writer in the Wix Editor team, youll be working on a product that allows over 200 billion people to build and complete websites theyre proud of. Youll take an active part in crafting the user experience by creating clear and compelling copy that guides and engages our users at every touchpoint. In your day-to-day, youll:

Write clear, eye-level and creative UX content in the Wix tone and voice

Conduct extensive product and user research

Own every stage of the content cycle, from brainstorming on initial wireframes to shipping perfect copy

Collaborate with product managers, developers, UX designers and other stakeholders across the company

Juggle multiple projects at once, meeting tight deadlines

This is a temporary 6-month contract role.

As an IT Program Manager for Wix's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:

Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations