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As an IT Front Desk Agent, youll be responsible for providing a warm and welcoming experience to Wixs employees who need support from the IT department. This includes greeting visitors, answering their questions, giving them the first-tier support, or directing them to the appropriate tier of support that they need. The ideal candidate will have strong customer service skills and be able to work independently and as part of a team. In your day-to-day, youll:



Greet and welcome visitors to the IT department

Provide first-tier technical support to Wix employees

Troubleshoot problems and escalate unresolved issues to the next tier of support

Oversee IT aspects within Wix such as computer repair, formatting, and reinstallation

Help walk-in employees with new and existing IT gear

Work closely with the rest of the IT department

Manage and oversee security tools, including their configuration and implementation

Evaluate and apply AI-driven security tools for threat detection, anomaly detection, and more

Design, develop and maintain secure infrastructure as code using tools like Terraform, Ansible or CloudFormation

Develop and maintain automations to enhance Wixs security posture
Collaborate with development and operations teams to embed security from design to deployment

We're in search of an Senior Platform/Infrastructure Engineer to join our team. You'll play a key role in deploying, maintaining, enhancing, and scaling up our high-scale, mission-critical data center production environment, which is essential to our SASE solution. Your responsibilities will include investigating complex production issues across network, OS, Virtualization, Cloud interconnectivity, and hardware components. You'll also focus on improving system resiliency and monitoring tools, as well as automating methods and procedures to streamline operations and boost stability. If you're a skilled Network/DevOps/Data Center/System engineer with experience in large-scale infrastructure environments, and you're looking to advance your career by joining one of the industry leaders in the evolving cybersecurity field, we'd love to have you on our team.

This job is located in Tel Aviv (hybrid).

Key Responsibilities
Plan, deploy, maintain, and optimize the organization's data center infrastructure, including routers, switches, firewall, servers and SAN/NAS units.
Create and maintain Infrastructure as Code (IaC) that deploys, scales, configures, and updates Data Center equipment, especially, switches, and firewalls.
Monitor network and system performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Debug issues both in production and in labs. Create, test and validate solutions.
Foster collaboration with cross-functional teams to guarantee network security, uphold data integrity, and adhere to industry best practices and regulatory standards.
Participate in On-Call.