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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across
Business Impact

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.

The Infrastructure and Developer Platform (IDP) team within the Microsoft Threat Protection (MTP) organization builds and maintains the infrastructure and developer platform that all Defender products rely on, in an unmtachable scale. This platform allows engineers across MTP to more easily deploy their services, lower costs, and increase security and reliability across our fleet.
Responsibilities


Serve as a hands-on Kubernetes subject matter expert, driving architecture, design, and implementation of scalable, secure, and resilient AKS-based solutions.
Design and implement cloud-native security solutions using Azure technologies, with a focus on container runtime protection, policy enforcement, and threat detection.
Own and deliver production-grade services with high availability, reliability, and performance across global AKS deployments.
Develop and maintain CI/CD pipelines, secure build systems, and automated testing frameworks tailored for Kubernetes workloads.
Drive observability and telemetry improvements, including logging, monitoring, alerting, and incident response for services.
Identify and implement innovative approaches to secure Kubernetes workloads at scale, including leveraging AI/ML for anomaly detection.
Contribute to strategic initiatives that shape Microsofts container security roadmap and influence industry best practices.
Mentor junior engineers and contribute to engineering culture through code reviews, design discussions, and knowledge sharing.
Demonstrate ownership and accountability for end-to-end delivery of features and services.
Exhibit growth mindset by continuously learning and adapting to new technologies, threats, and customer needs.
Influence engineering decisions and drive impact beyond the immediate team