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We are in a period of hyper-growth - both in terms of customer adoption and engineering scale. This brings exciting challenges in performance, scalability, cost-efficiency, and reliability. Youll play a key role in shaping how our data infrastructure supports this scale and future-proofs our platform.

Key Responsibilities
Own and operate production and pre-production databases, including:
MongoDB (Atlas)
Redis (AWS ElastiCache Valkey)
RabbitMQ (EC2-based cluster)
Additional databases as our platform evolves
Work closely with developers to optimize data models, indexes, and queries across the SDLC (design, QA, staging, production).
Partner with SREs to ensure high availability (99.99% uptime), disaster recovery, monitoring, and performance tuning.
Plan and execute schema changes, index strategies, and database version upgrades with zero or minimal downtime.
Set up and enforce backup, restore, and retention policies aligned with compliance and availability needs.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.



SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!

Position Summary

Were looking for a hands-on Full-Stack Team Lead to join SciPlays SciTech group our platform team that drives innovation and provides tech solutions empowering our partner teams to create the best player experiences.
Youll lead a global team of developers and QA engineers (based mainly in Ukraine), guiding both the technical direction and teams growth, while remaining actively involved in coding and solution design.

Key Responsibilities:

Lead, mentor, and inspire a distributed team of developers and QA engineers.

Develop and maintain back-end services with C#,.NET, and ASP.NET Core.

Build and optimize mobile-first web apps using TypeScript, React, and JSX.

Design, develop, and maintain scalable web applications and services across the full SDLC.

Collaborate with stakeholders to align technical solutions with business needs.

Ensure high standards of performance, scalability, reliability, and security.

Conduct code reviews, share best practices, and stay updated on emerging technologies.