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As an AI Product Manager, you'll be at the forefront of shaping Wix's self-service experience. You'll lead the evolution of our Help Center, Help Widget, and AI Chatbot to create a seamless and consistent journey for users seeking help. This is a high-impact role, sitting at the intersection of AI, user experience, and customer success.

In your day-to-day, you will:

Lead the roadmap and strategy ensuring it aligns with the broader self-service vision
Partner closely with engineering, data science, design, and support operations to define and deliver impactful features
Understand the underlying AI and technical architecture, making smart trade-offs and challenging technical decisions when needed
Translate complex AI capabilities, including generative AI, into clear user value and measurable business outcomes

Join Wix Channels as we build the platform that powers Wixs global partnerships. As Product Lead, youll lead the product management function within Wix Channels, overseeing a growing team of product managers responsible for shaping user journeys, funnels, and partner-driven experiences that generate meaningful business impact for Wix and its partners.

Youll combine strategic thinking with hands-on execution: setting the vision, driving discovery, and collaborating across Product, R&D, and Business teams to turn opportunities into scalable, AI-powered solutions. This is a role for a product leader whos passionate about connecting great user experiences with business outcomes, thrives in ambiguity, and brings strong communication and customer-facing skills.

Key responsibilities

Lead, mentor, and grow a team of product managers: set goals, ensure delivery, and foster professional development.
Define and own the roadmap for Wix Channels user-facing and partner-facing products, aligning strategy with business and user goals.
Partner closely with engineering, design, and solution architecture to build scalable, data-driven products.
Collaborate with Sales, Account Management, and partner teams to ensure alignment between product direction and go-to-market execution.
Conduct ongoing discovery with partners and end users to identify needs, uncover insights, and shape product opportunities.
Drive funnel optimization initiatives to improve user acquisition, activation, and retention across Wixs channel ecosystems.
Use data and user behavior analytics to inform priorities, validate hypotheses, and measure success.
Represent the product organization in partner discussions: communicate vision, lead discovery sessions, and build trusted relationships.
Ensure technical and architectural understanding within the team to support high-quality decision-making.
Contribute to hiring, team structure, and planning as the product group grows.