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At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Sales Intelligence Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.


The CSM is on the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement and adoption of our platform and helps identify growth opportunities by addressing the client's pain points


So, what will you be doing all day?



Your role as part of the Customer Success team means your daily responsibilities may include:



Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates

Here, you will tackle ever-evolving challenges and leverage the dynamic AI landscape to craft solutions that transform the cybersecurity industry. You'll have the chance to build cutting-edge models and AI systems for cybersecurity. You'll gain deep expertise in the fields of both AI and security, engaging with all facets of Generative AI techniques and their deployment in production environments. You will collaborate with a talented team of researchers, engineers and security experts, and play a pivotal role in developing groundbreaking AI solutions. Shape the future of AI for Security with us and make an enduring impact on AI adoption across the world!

Develop and train cutting-edge AI models for the security domain.
Develop a platform for AI data processing, training, fine tuning, evaluation and other AI related needs.
Develop agentic systems that automate and uplift security operations.
Author blog posts, white papers and research papers related to developments in AI for the security landscape.
Collaborate with cross-functional teams of researchers and engineers to translate research ideas into products.
Contribute to our groups culture as an early member of the team.

We are looking for an experienced DevSecOps engineer to join our DevOps Group, newly created IT team.

Who has a passion for security, living security standards and best practices. Who has a desire to find the right solution with the available tools, not compromise on highest standards and allowing developers quick and easy way to progress.

In this position you will use your expertise in Azure, SSO, authorizations, SonarQube and more.

Key Responsibilities
Design and Build and manage one click joining / removing users from all the 3rd party integrated systems.
Get an experience with many 3rd party system, access, user groups and permissions. You will have a great opportunity to grow and create impact.
Analyze GitHub repos usage, permissions, PRs and build unified best practice for all.