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Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview
The Content Safety Team, which is responsible for ensuring a safe environment for Intuit customers, is seeking a Senior AI Scientist. The team develops content moderation solutions for user-generated and AI-generated content across all Intuit products and utilizes advanced GenAI tools to build capabilities such as automatic labeling.

We encourage you to apply if you

Are passionate about using advanced ML techniques and evolving technology to create a safe environment for customers
Love working as part of a team of experienced AI scientists that love research and innovation just as much as they love getting models to production and making an impact
Are interested in partnering with analysts and researchers to implement your ideas into mitigation policies that keep the bad actors away
Take pride in having end to end ownership of your models - from conception, throughout research and development to production and monitoring
Responsibilities
Develop and refine content moderation models to filter and tackle abusive content across various products, content types and modalities.
Work extensively with NLP algorithms, focusing on fine-tuning transformers and large language models (LLMs) to enhance accuracy and efficiency.
Explore and integrate advanced technologies such as Retriever-Augmented Generation (RAG) and Agentic AI to assist in the automatic labeling and classification of data.
Collaborate with a multi-disciplinary team including machine learning engineers, AI scientists, and policy experts to ensure models align with ethical standards and company policies.
Stay updated with the latest research in AI and machine learning to incorporate cutting-edge techniques into content moderation strategies.
Prepare and maintain documentation on model development, configurations, and performance metrics for both technical and non-technical audiences.
Mentor and guide junior AI scientists, fostering a collaborative and productive team environment.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview
We are part of the Fintech organization that powers Intuit's money movement platform, enabling prosperity for customers across QuickBooks, Mailchimp, and TurboTax. The Risk Product team enables Fintech Risk Management to detect and mitigate fraud and financial risks, minimizing the impact on our good customers.

We are seeking a Senior Staff Product Manager to lead our Risk Investigation Platform (IBOSS). This individual will be a key leader on our team, responsible for the transformation of our risk investigation capabilities. You will drive the strategy and execution of a platform that empowers our risk operations teams to make high-quality, efficient decisions when human intervention is needed. This role is critical to our mission to revolutionize the speed to benefit for our customers, infuse AI into our fraud and risk lifecycle end-to-end, and scale our risk operations globally.

In this role, you will be challenged to think bolder, move faster, and have a bigger impact. You will partner with exceptional designers, engineers, and data scientists to solve complex problems. We foster a collaborative and fun environment where we celebrate our accomplishments. Your creativity, strategic thinking, and execution rigor are key to our success.

Responsibilities
End-to-end ownership of a set of risk investigation platform capabilities, from vision and strategy to execution and delivery.
Develop deep customer empathy for our customers and risk operations teams with a detailed understanding of their pain points.
Transform our risk investigation platform with scalable, AI-driven capabilities to serve a global audience, stitching together data from numerous sources to manage fraud risk, financial risk, and regulatory compliance.
Leverage customer insights to formulate a compelling product vision, then develop hypotheses and initiatives to deliver that vision; create, measure, and own success metrics.
Build strong relationships with product, engineering, risk policy, and operations teams to influence and align on platform roadmaps.
Establish product delivery timelines in close collaboration with development teams; communicate frequently and clearly upwards and outwards across the business.
Ruthlessly prioritize initiatives and drive work with a strong focus on process and tactical execution; ensure a high business impact ROI on resource investment.
Know when and how to be scrappy and entrepreneurial, hypothesis-driven, and analytical; exercise strong judgment when balancing risks and making trade-off decisions.